At Trust Bank, we take your banking security seriously, and we are doing everything we can to keep your money and information safe. You can also help to protect yourself by knowing what to look out for and staying alert when it comes to potential fraud.

Fraudsters frequently use tactics such as fake phone calls, texts and emails to obtain your information, perhaps claiming to represent Trust Bank. To maintain your personal and financial security, be sure to be on the watch.

Fake emails, text messages, phone calls, letters, or even someone unexpectedly showing up at your front door are the most typical sorts of scams.

Regardless of the scammer’s method, you might be advised not to trust   TRUST BANK LIMITED   or to untruthfully respond when answering questions either under duress to send money, threatened with law enforcement action, encouraged to buy gift cards and deliver codes as payment or when asked to pay a stranger’s check or provide money through wire transfer

SCAM (Best techniques to prevent been Scammed).

  • Ignore: If you are not sure who is calling, emailing, or texting you, hang up the phone and do not click the email link nor respond to the text message.
  • Do not rely on caller ID or respond to unfamiliar phone calls: Hang up if the caller ID is familiar yet the call appears to be suspicious. Phone numbers may easily be faked to make them look to be from a genuine caller.
  • Don’t share your personal information with anyone. Don’t ever give out any personal information unless you’re positive the person and the motive are genuine. Remember, Trust Bank will never ask you to submit your personal and or financial information by text, email, or other forms of platform.
  • Research and Validate: If somehow the person or group appears strange or suspicious, verify the request by calling Trust Bank’s contact numbers shown in the website or checking with a trustworthy family member or friend.
  • The authenticity of website: Access our services only through our website. Look for the closed padlock image and double-check the website address to ensure you’re on the correct site.
  • Transaction alerts are sent to all customers via SMS and/or email. In case you receive a transaction message that is not initiated by you, please notify the bank immediately. Please also notify the bank if you are not receiving messages of your transactions.

Scam messages sent by email and text often include a link to a fake site or a number to call. Trust Bank Ltd will never send you a message with a link that asks you to log on or to provide your banking details. If you get a message like this, don’t reply and don’t click; delete immediately.

FRAUD (Things to do if you have concerns about fraud)

What to do when you receive a suspicious email, text message, or phone call.

Forward any suspicious emails or text messages to security@tblgambia.com  (Please note that we only reply to your messages if we require additional information. If you received a suspicious phone message on personal or financial information, contact us immediately on 4225291/4222340 or 4225777/8/9

Provided you know what to look for, phishing emails (fraudulent emails that appear to be authentic) generally contain elements that disclose their true motive.

  • Messages aren’t always addressed to you by name. It also conveys a sense of urgency, as if the sender is attempting to persuade you to act before you have had time to carefully read or consider the message.
  • When you hover your mouse over a link in a phishing email, it generally shows you that it leads to a different site from the one specified in the message. The idea is to entice you to visit a website where you’ll be requested to supply personal information or open a potentially dangerous file.
  • Grammar and/or spelling problems are common in phishing mails.

The effort by a fraudulent source to gain your identity, credit card information, or money over the phone is known as voice phishing. If the Caller ID or automated voice on the other end of the line looks to be from Trust bank Limited and wants you to confirm account information, be cautious. We will never contact you to ask for your bank account or credit card information.

In every facet of their everyday lives, we expect our staff and customers to seek for chances to do the right thing.

DEVICE PROTECTION (Tips to protect your device)

Make sure your gadget is up to date.

  • Keep your device up to date as soon as updates become available, upgrade your device’s operating system (OS). All of the applications and apps are executed by the OS. It also assists in keeping it virus-free.
  • You should also do this with your web browser
  • Your machine will not receive security updates if it is running an obsolete system such as Windows 7, XP, Vista, or 2000.
  • If you are unable to upgrade the OS, you may need to replace your device.
  • Google no longer delivers security updates to Android devices running version 7.0 or below. As a result, you may need to upgrade your device.

Singing-off

  • Log off when you’ve finished banking or using any other online account. This can aid in preventing unauthorized access to your account.

Lock your device

  • When your device is not in use, set a PIN or Fingerprint, or password to lock it. This will prevent others from utilizing it.

Install antivirus software on your device.

  • Install an antivirus program on your computer. Make certain it’s up to date.
  • At least once a week, run a virus scan and follow the instructions. If a site or file is hazardous to open, it should warn you.
  • Always keep your firewall turned on. This prevents unauthorized access to your computer.

Download from a reliable Source

  • Only download files and programs from a reliable source that you know are real.  Downloads may include viruses that may harm your device. A virus is frequently used to attempt to steal personal and banking information. Get your mobile apps from a reputable source, such as the App Store or Google Play

Use secure Wifi

  • When you’re not at home, utilize only authentic and secure Wi-Fi.
  • The password that came with your Wi-Fi router or hub should be changed. Select a secure password that only you know. Allow no one to use it without your permission.
  • Fraudsters might use Wi-Fi hotspots in public places to set up schemes and steal information.
  • If you use public or free Wi-Fi, be wary of sites that want money or banking information. It is safer to shop or bank online using your mobile phone network.

Strong Passwords

  • Choose strong passwords and PINs that are hard to guess
  • Protect your passwords and PINs. Do not share them with anyone
  • Change your passwords and PINs periodically
  • Avoid using Personal Info when answering security questions
  • Avoid Reusing the same Password on different platforms

SECURITY CONCERN (What to do if you have a security concern)

We place a high priority on our relationship with you. Our goods and services are tailored to your specific needs. Protecting your information and preventing data loss are top priorities for our employees.

If you feel you’ve uncovered a possible security risk on any Trust bank product, application, service, or related site, please notify us by sending us an email at security@tblgambia.com  and a member of the Trust Bank marketing team will contact you.

In your email, please provide the following information:

  • To address your problem, please include your preferred means of contact and contact information.
  • A high-level summary of the problem and its significance (do not include specific details of your concern until the Trust bank Security team establishes a secure communication channel with you).